Contact information
Last updated: August 2026
We are an online-only store, and every message reaches us the same way: through the form on our Contact page. It goes straight to the people who run the shop, and it is the fastest way to get a real answer.
How to reach us
Visit our Contact page and send us a message using the form there. Please include as much detail as you can, so we can resolve your question in a single reply rather than a chain of them.
If your message is about an existing order, including your order number lets us pull up your details immediately and saves a round trip.
What to include
- Order questions — your order number and the name the order was placed under
- Returns and exchanges — your order number, the item concerned, and the reason for the return
- Damaged, faulty or incorrect items — your order number and clear photographs of the item, any damage, and the shipping packaging
- Delivery problems — your order number and the tracking number, along with what the tracking currently shows
- Product questions before buying — the product name, and what you would like to know about materials, sizing, ingredients or compatibility
- Privacy and data requests — the request you are making and enough detail for us to locate your records
- Wholesale, partnerships and press — a short description of what you have in mind
Response times
We aim to reply to every message within 1 business day. Business days are Monday to Friday, excluding public holidays. Messages sent over a weekend or a holiday are answered on the next business day.
During sales periods and peak seasons, replies can take a little longer. If a question requires us to check with a supplier or open an investigation with a carrier, we will tell you that in our first reply rather than leaving you waiting.
Please send only one message per question. Duplicate messages create separate threads and slow down the reply.
What we can help with
- Order status, tracking and delivery updates
- Changes or cancellations to a recent order
- Returns, exchanges and refunds
- Damaged, faulty or incorrect items
- Product details, materials, sizing and suitability
- Stock availability and restock timing
- Payment, invoicing and receipts
- Privacy requests and marketing preferences
- Anything about our policies you would like explained
Before you write
Some questions are answered faster by our policy pages, which cover most common situations in detail:
- Our Shipping Policy covers processing times, delivery estimates, split shipments, tracking, customs charges and lost parcels.
- Our Return and Refund Policy covers return windows, condition requirements, who pays return shipping, and refund timing.
- Our Privacy Policy covers what we collect, who we share it with, and how to make a data request.
If those pages do not answer your question, or you would like something clarified, write to us and we will help.
A note on courtesy
The store is run by a small team, and messages are answered by people. We will always be straight with you about what went wrong and what we can do about it, and we ask for the same courtesy in return. We reserve the right not to engage with messages that are abusive or threatening.